UD Trucks has opened a larger 2S (sales and service) centre in Kuantan, expanding its aftersales capacity to support a growing customer base along the east coast.
Located on a 1.3-acre site at Lot 33021, Kawasan Perindustrian Semambu, the new facility replaces the previous centre, which had reached capacity as demand for UD Trucks’ services increased in the region.
The centre is operated by TC Trucks After Sales Sdn Bhd (TCTAS), a sister company of UD Trucks’ sole distributor in Malaysia, Tan Chong Industrial Equipment Sdn Bhd (TCIE). Its location in Semambu Industrial Area provides access to major road networks and Kuantan Port, making it strategically positioned to serve customers in the logistics, manufacturing, engineering and warehousing sectors.
The larger facility is equipped with eight drive-through workshop bays, dedicated truck parking areas and comprehensive diagnostic, servicing and repair equipment.
These expanded capabilities are intended to improve workshop efficiency, reduce vehicle turnaround times and help customers keep their trucks on the road for longer.
UD Trucks Region Director for Southeast Asia and East Asia, Keiichiro Ochiai, said the opening marked another milestone in the company’s commitment to providing commercial vehicles and aftersales support.
The new 2S centre would strengthen its ability to support customers and keep their businesses operating efficiently, he added.
TCIE chief operating officer Loh Thim Choy said the investment reflected the company’s intention to grow alongside its customers as their businesses and requirements evolved.
Beyond workshop facilities, the centre also incorporates measures for proper chemical fluid and waste management.
Driver amenities include a prayer room, rest lounge and refreshment corner, providing a more comfortable environment for customers visiting the facility.
To further support truck operators, customers in Kuantan and surrounding states can also access UD Trucks’ comprehensive service agreements and TCIE’s 24-hour roadside assistance.
The opening ceremony was accompanied by a truck handover to long-standing customer Len Fatt Machineries Sdn Bhd, which received a UD Trucks Kuzer SKE fitted with a cargo crane.
The new centre reflects the growing importance of aftersales support in the commercial vehicle business, where vehicle downtime can directly affect delivery schedules, operating costs and customer commitments.
CarTok Editor’s Note
A key factor for commercial vehicle operators is reducing the time a truck spends off the road.
Every day a working truck is immobilised can affect a customer’s ability to fulfil contracts and generate revenue.
UD Trucks and TCIE’s investment in Kuantan is therefore a practical response to the growing importance of aftersales coverage along the east coast.
