Aveta Motor Malaysia Expands Aveta Care on Wheels Network for Enhanced Customer Support
Aveta Motor Malaysia is taking significant strides in strengthening its commitment to owners with the expansion of its Aveta Care on Wheels mobile service programme. The initiative aims to deliver faster, more accessible, and more reliable aftersales support to customers across Peninsular Malaysia.
Bringing Service Closer to Riders
At the core of this expansion lies a straightforward priority: making it easier for Aveta riders to access the help they need, regardless of their location. By integrating selected Preferred Plus dealers into the mobile service network, Aveta is bringing professional aftersales care closer to its customers—reducing downtime and improving peace of mind throughout the ownership journey.
To further strengthen response capabilities, Aveta has expanded its mobile aftersales fleet to a total of six units across Peninsular Malaysia, with the support of its Preferred Plus dealers. This expansion widens service coverage and enables faster on-ground assistance, ensuring riders receive timely support without the hassle of travelling long distances or experiencing extended waiting times.
Expanded Coverage Across Key Regions
Mobile aftersales support and courtesy bike services are now available across all participating dealers within the covered regions, ensuring a consistent and convenient support experience for customers.
Under the expanded network, the following dealers will support riders in their respective regions:
| Dealer | Coverage Area |
|---|---|
| KW Keat Wei Motor | Kedah (including Alor Setar), extending to Perlis |
| CKT Motor | Sungai Petani and surrounding areas, Penang and Perak |
| NG Brothers Motor | Southern Johor (Simpang Renggam to Johor Bahru and nearby areas) |
These services are delivered in close collaboration with Aveta’s Preferred Plus dealers, who support both the mobile service units and courtesy bike offerings. This partnership enables Aveta to scale its service capabilities more effectively while maintaining a consistent, high-quality customer experience across all touchpoints.
Together with Aveta’s in-house mobile service team, which continues to support the Central Region, Malacca, and the East Coast, the programme now delivers more seamless and comprehensive nationwide coverage.
Leadership Perspective
“The expansion of Aveta Care on Wheels is ultimately about our customers. We understand that ownership goes beyond the purchase of a motorcycle—it’s about the confidence and support riders receive every day after. By working closely with our Preferred Plus dealers, we’re making our services more accessible, more responsive, and more aligned with what our customers truly need.”
— Steven Lim, Group Managing Director of Aveta Motor Malaysia
Building a Customer-First Ecosystem
This initiative is part of Aveta’s broader mission to build a dependable and customer-first ownership ecosystem. By combining internal expertise with trusted dealer partnerships, Aveta is not only expanding its service network but also strengthening the overall ownership experience.
As Aveta continues to grow in Malaysia, the brand remains focused on delivering more than just quality motorcycles—it is committed to standing by its customers every step of the journey, ensuring that every ride is backed by care, convenience, and confidence.
Contact Information
For assistance or service enquiries, customers may contact the centralised Aveta Careline at 012-503 5409, ensuring help is always just a call away.
CarTok Editor’s Note
Mobile aftersales services are nothing new in the automotive world, but for the motorcycle segment in Malaysia, this remains a relatively underdeveloped area. Aveta’s decision to expand its Care on Wheels network to six mobile units and integrate Preferred Plus dealers shows a clear understanding of what riders actually struggle with—downtime and accessibility.
From our observation, the real test lies in execution consistency. A mobile service fleet is only as good as its response time and the technical competency of the technicians on board. The partnership model with established dealers like KW Keat Wei, CKT Motor, and NG Brothers Motor is a smart move, as it leverages existing infrastructure and trust rather than building everything from scratch.
What stands out is the coverage strategy—focusing on Peninsular Malaysia’s key motorcycle-dense regions while maintaining in-house support for the Central Region and East Coast. This hybrid approach could set a benchmark for other brands if delivered reliably. For potential buyers weighing their options, aftersales support of this nature should factor heavily into the purchase decision, not just the sticker price or specifications.
